Windsor Electrical Contractors

​

 

At Windsors we not only install hundreds of kitchens and bathrooms every year, we also have a dedicated electrician service so if you have a project that requires a high quality installation, why not CALL US today to discuss your needs.

 

​

Windsor's Electrical Services include:

​

• Rewires, full or partial

• Lighting internal & external

• LED lighting

• CCTV

• Boiler wiring

• Electrical Testing

• Fault Finding

• Smoke detectors and alarms

• Commercial Office Wiring

• Industrial Wiring Solutions

• Electrical Showers

• Bonding & Earthing

• New Build, Extension and Loft Conversions

• Fuse board changes

• Electric Heating Solutions & Electric boilers

• TV points

• Telephone points

• Data points

​

Windsor offer Electrical services in Rustington, Angmering, East Preston, Worthing, Littlehampton and further afield in West Sussex.

​

Call Windsors today on  01903 715796 to discuss your electrical requirements.    

​

​

Terms and Conditions for our Electrical Services

 

These Terms and Conditions are the standard terms which apply to the provision of electrical services by Windsor Kitchen & Bathrooms Limited to customers who require electrical services to be provided at their property. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please do not hesitate to contact us. 

These Terms and Conditions apply where the customer is a “Consumer” as defined by the Consumer Rights Act 2015

1. GENERAL:

• All electrical installation work will comply with BS7671: 2015 and any amendments in force at the time of the works.

• All electrical installation work will comply with applicable Building Regulations in force at the time of the works.

• Unless agreed beforehand, all materials supplied, for re-wiring, will be standard White. We cannot guarantee any materials supplied by the Customer.

• Verbal or Written Quotations will be issued prior to start of any works together with a payment schedule, if required.  Normal terms for large jobs is 50% deposit with the balance payable upon completion. Payment is accepted by debit or credit card, cash, bank transfer or cheque.

• A pre-work survey of your electrical installation may be necessary, in order to ascertain the condition of the existing installation.

• It is the customer’s responsibility to obtain any relevant consents, licences or other permissions needed from any third parties such as landlords, planning authorities, local authorities or similar. These must be obtained before the electrical services commence.

• Our standard working hours are between 08:00hrs – 17:00hrs Monday to Friday inclusive.

• Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.

• Any faults found during testing and inspection, which require immediate or urgent rectification, must be made safe prior to that circuit being reconnected. Any costs for such work will be in addition to any previously quoted figure. Such issues will be brought to the customer’s attention as soon as practicable.

• Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.

• Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. 

• Every effort will be made to undertake installation work in a clean and tidy manner, using dust sheets and vacuuming as necessary. However, please be aware that some additional vacuuming and cleaning down of surfaces should be expected afterwards.

• Whilst undertaking the installation work at the property, the customer is required to provide water and power free of charge.

• Clearing and / or moving of furniture and other items blocking access to work areas is not included.

• Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.

• Any additions and variations to be agreed in writing prior to commencement.

• Any redundant materials from the works will be removed upon completion.

• Workmanship by Windsor Kitchen & Bathrooms Ltd is guaranteed for 12 months.  Materials will be covered by the Manufacturers Warranty.  Any faulty materials, within the first 6 months, will be replaced.

2. NEW CONSUMER UNITS:

• Installation of new consumer units (fuse board) is subject to the whole installation being tested to ensure it is safe to be connected to a new consumer unit. This is a legal requirement under Part P Building Regulations.

• Existing faults on any circuit may not have been picked up by the previous fuse board but they will be by the new consumer unit. Any faults found when connecting the new consumer unit which are deemed unsafe or faulty, must be rectified prior to that circuit being reconnected to any new consumer unit. Any costs for such work are not included. Such issues will be brought to the Customer’s attention as soon as is practical during works.

• Following a loss of power some items in the home may require resetting or reprogramming, for example, boiler, time clocks etc. Power will be reinstated but no items will be reset or reprogrammed.

• In particular it may be necessary to install new main services bonding to water, gas or oil supplies. This is especially common on properties built during or prior to the early 1970s and again these are at additional cost unless agreed otherwise beforehand.

• It has been assumed that the incoming mains supply is adequate to withstand a new electrical installation and the earthing values obtained prior to final connection and certification meet the required standards.  If this is not the case then you should talk to UK Power Networks about upgrading the service head to a modern standard. This is not included in any quotation and should be dealt directly with your energy company.

• All new consumer units installed are tested and verified on the day of installation. Faults that develop after such time are in isolation to the installation and any additional visits to locate and rectify faults are chargeable.

• If you have had an Electrical Installation Condition Report (EICR) carried out on your property recently and this has shown the installation to be satisfactory, this must be presented prior to Installation of any new consumer units.

3. COMPLAINTS

We always endeavour to provide the best service and products for our customers but recognise, on rare occasions, that there may be times where our customers are not completely satisfied. As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems. Either call us on 01903 715796 or email us at office@pawindsor.co.uk and we will provide you with a date to remedy any issues raised.  

 Alternative Disputes Resolution:

Where we are unable to resolve your complaint using our own complaints procedure, as a Trustmark trader we use an Alternative Dispute Resolution Provider. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please follow the process outlined on www.trustmark.org.uk/consumers/i-things-go-wrong.

4. COOLING OFF PERIOD

​As a consumer you have a statutory right under the Consumer Rights Act to a 14-day cooling off / cancellation period. 

• Work shall be deemed to have been ordered when any of the following take place: A start date for the work has been agreed, verbally or in writing or a quotation is accepted.

• This cooling off period ends at the end of 14 calendar days after the date on which the contract is formed.

• Where commencement of work is requested within fourteen days of the order date, the cooling off/ cancellation period is waived. By making such a request you acknowledge and agree to the following: If the job is completed within the 14 calendar day cooling off period, you will lose the right to cancel once the job is completed. If you cancel the agreement after provision of the electrical services has begun, you will be required to pay for the electrical services and any products that cannot be returned to us supplied up until the point at which you inform us of your wish to cancel.  The amount due will be calculated as a proportion of the full price of the electrical services and based on the actual electrical services already provided.  Any sums that have already been paid will be refunded subject to deductions calculated on this basis.

​Cancellation within the cooling off period

• ​If you wish to cancel the agreement within the cooling off period, you should inform us immediately using the contact details given at the top. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired. 

• If you exercise this right to cancel you will receive a full refund of any amount paid to the us in respect of the contract. We will refund money using the same method used to make the payment, unless expressly agreed otherwise. We will process the refund due to you within 14 calendar days after the day on which we are informed of the cancellation. 

Cancellation outside the cooling off period:

• In addition to your rights relating to the cooling off period, you may terminate the agreement (i.e. cancel the works) at any time before the start date.

• If you cancel the work after the 14 calendar day cooling off period has expired (or where it does not apply) and more than 7 calendar days before the start date, we will refund the deposit, if applicable, and any other sums paid as soon as is reasonably possible, and in any event within 14 calendar days of cancellation.

• If you cancel the works after the 14 calendar day cooling off period has expired (or where it does not apply) and less than 7 calendar days before the start date, we will retain from the deposit, a sum to cover any net financial loss that we suffer due to the cancellation, if applicable. We will refund the balance of the deposit to you as soon as is reasonably possible, and in any event within 14 calendar days of cancellation. If our net financial loss is more than the amount of the deposit (and/or if no deposit has been paid), we will invoice you for the shortfall.

5. LIABILITY

• ​We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and us when the agreement is entered into.  We will not be responsible for any loss or damage that is not foreseeable.

• We will maintain suitable and valid insurance including public liability insurance.  Our Insurance is held with  Covea Insurance plc via Q Underwriting Services Limited - Policy number: TP1005071

• If we cause any damage to the Property; disproportionate, or not as a result to the works, we will make good that damage at no additional cost to you.  We are not responsible for any pre-existing faults or damage in or to your property that we may discover while providing the electrical services. (unnecessary, disproportionate, or not as a result of the work requested to complete).

• We are not liable for any loss or damage you suffer which results from your failure to follow any reasonable instructions given by us or as included with the Product. 

• Unless you advise us in writing, prior to works commencing, that a domestic property is utilised for purposes other than as a dwelling, we make no warranty or representation that the services are fit for commercial, business or industrial purposes of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

• Nothing in these Terms and Conditions is intended to or will limit your legal rights as a consumer under any consumer protection legislation. For more details of your legal rights please refer to your local Citizens Advice Bureau or Trading Standards Office.

6. YOUR PERSONAL DATA (DATA PROTECTION)

• ​All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR.

• We reserve the right to take photographs and video of completed works for our records and for use in our portfolio/social media unless requested not to, in writing prior to commencement of the work. We will not use photographs which identify you or your property without prior permission.

​

​

​

​

​